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Responsibilities:
- Take new cases and follow up on all active cases
- Case documentation
- Ensure escalated cases are getting traction
Qualifications:
- Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
- Experience on Exchange Online
- Experience on SharePoint Online
Device Specifications:
- A laptop/PC with DUAL boot : Boot 1 : Personal and work partition. Boot 2 : Environment dedicated to the project.
- Operating System : Windows 11 Pro (latest updates installed and activated with a genuine product key).
- Memory : Minimum of 16GB RAM
Upwork
One of Upwork's largest clients, an American multinational technology company, is in search of an M365 Administrator (Chinese speaking). In this role, they require you to handle tickets that come in through phone, emails and chat.