New Customer Success Manager

Pulley is hiring an experienced, proactive Customer Success Manager to lead relationships with high-growth startups and scaling companies, acting as a strategic consultant to ensure founders and finance leaders derive maximum value from Pulley’s product and services suite. The role is ideal for someone who loves working with founders and executives, excels at identifying opportunities for product adoption, comfortable mapping future goals with executive personas, and takes ownership of outcomes of a customer’s success. They will lead customer relationships, recommend best practices, own customer retention, partner cross-functionally, and gather feedback.