Lead Customer Support Specialist

The Lead Customer Support Specialist plays a vital role in ensuring customer satisfaction and efficient waste management operations.:

• Serves as the primary point of contact for waste support, handling inquiries, resolving issues, and processing orders.
• Collaborates with internal teams (Sales, Operations) to resolve problems and supports junior staff.
• Evaluates waste profiles, prepares shipping documents, ensuring compliance with DOT regulations.

The role requires strong knowledge of waste regulations and customer service skills:

• Extensive knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations.
• Proficient in Microsoft Office, DocuSign, and PDF writer.
• Commitment to customer service with ability to recommend solutions.

The role offers opportunities for growth and comprehensive benefits:

• Plays a pivotal role in waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation regulations.
• Provides quotes and schedules and organizes trucking for efficient waste transportation logistics.
• Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans and vision coverage as well as a retirement plan with a generous company match.