Job Description
This position requires you to develop, implement, and monitor key performance indicators and productivity goals, identifying root causes for variances and process improvements. You will be expected to manage the department in compliance with established policies and procedures of CHN and ensure reflection of compliance with government regulations. A key function includes overseeing the handling of escalated complaints or inquiries regarding Payment Posting functions to ensure correct and satisfactory resolution. In addition, you will provide leadership and support to Payment Posting staff through guidance, troubleshooting, issue escalation, and project prioritization, along with managing and mentoring a culturally diverse team, fostering inclusiveness and equity.
About Clinical Health Network
Clinical Health Network for Transformation (CHN) supports Planned Parenthood's mission to bring high-quality, affordable care to communities through collaboration.