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About the Role:
- Provide enthusiastic, professional, and quality remote assistance via video conferencing and phone.
- Assist in establishing personal and non-personal accounts, ensuring accurate documentation and ownership structure.
- Maintain knowledge of all products and services to cross-sell and educate members on solutions.
Qualifications:
- HS Diploma/GED and minimum of one year of financial institution or customer service experience.
- Good organizational, communication, and interpersonal skills with attention to detail.
- Ability to work a flexible Monday through Saturday schedule and reside in Texas.
Benefits:
- Comprehensive benefits package including 401(k) with matching up to 10%, medical, dental, and vision from day one.
- Paid time off, parental leave, and tuition reimbursement.
- Company-paid benefits: long-term disability, basic life insurance, wellness program, and employee assistance program.
Randolph-Brooks Federal Credit Union
Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion. Recognized for financial stability and frequently acknowledged as one of the best workplaces in Texas, RBFCU offers a culture of growth and service.