Customer Service Representative - Seasonal (REMOTE/WFH)

Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment. Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc. Ensure that customer queries are answered to their satisfaction and in a timely manner. Address customer’s concerns related to the services and provided the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels. Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently. Accurate and complete information using our communication methods is needed for this role.

At UNIFIN , we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers. We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed. When you join UNIFIN , you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.