Job Description
This role is about:
- Serving as the primary post-sales contact for automotive dealerships using AI products.
- Acting as a consultant, guiding dealerships through AI transformation and handling escalations.
- Driving adoption and utilization of Podium products through product and industry knowledge.
This role includes:
- Proactively engaging with customers to secure renewals and retain customers.
- Conducting regular check-ins to assess customer satisfaction and identify improvements.
- Anticipating and addressing potential challenges for a seamless customer experience.
This role needs someone who:
- Has experience increasing customer value through product usage.
- Can maximize retention save percentage.
- Is able to speak with customers of all levels of seniority.
About Podium
Podium arms every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers.