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Strategy & Roadmap:
- Define and own the BSS transformation roadmap aligned to Vonage's commercial, operational, and customer experience ambitions.
- Translate business needs into clear priorities and design principles, challenging legacy ways of working.
- Drive a simpler, more scalable, and better-integrated future-state BSS landscape.
Governance & Change Management:
- Establish transformation governance, controls, and decision-making mechanisms for execution alignment.
- Ensure clear separation between transformation and BAU while maintaining strong connectivity with operational teams.
- Enforce a firm boundary preventing net-new functionality in legacy systems.
Budget, Risk & Stakeholders:
- Own the transformation budget, forecasting, spend tracking, and investment priorities.
- Own risk identification, mitigation, and escalation across workstreams.
- Partner with Product, Engineering, Operations, Finance, and Sales teams to align scope and delivery.
Vonage
Vonage is a global cloud communications leader that enables brands like Airbnb, Viber, WhatsApp, and Snapchat to accelerate digital transformation through programmable unified communications, contact center solutions, and APIs. The company fosters a diverse and inclusive culture, emphasizing innovation and customer impact.