API Specialist

We’re looking for an API Specialist to join Procore’s Integrations and Technical Services (InTech) org. In this role, you’ll serve as a Procore API expert and resource to our external developer community. As an API Specialist, you’ll partner with Product and Technology (P&T), technical support, and Tech Services teams. Your purpose is to provide top-tier assistance to our partner and customer developer ecosystem. You will use your deep understanding of our suite of API endpoints and keen API skills to troubleshoot and resolve complex integration issues. You'll provide technical support and consulting to clients, developers, and partners who are using the Procore API ecosystem, including testing, troubleshooting, and communicating back and forth with developers. Utilize your API and integration subject matter expertise to effectively and efficiently respond to cases via a ticketing system. Provide timely assistance in Slack to our Customer Success teams. Manage technical and product issues and escalations related to our API endpoints and developer ecosystem. Utilize development tools such as Postman to troubleshoot and resolve API issues. Develop training content, contribute to Knowledgebase articles, FAQs, our developer community site concerning Procore’s APIs and integrations. Collaborate with Product Management to identify opportunities for improvement and feature requests to our APIs and marketplace ecosystem, helping to build, drive, and improve our tools, processes and developer experience.