Technical Support Engineer

We’re looking for a Technical Support Engineer who thrives in a customer-first, cross-functional environment. In this role, you’ll answer product questions and debug technical issues for both current customers and prospects, taking ownership from the moment the customer reaches out, all the way through submitting the PR for the fix. You’ll also be responsible for writing and maintaining internal and external documentation, and designing processes to drive efficiency and collaboration across teams. In this role, you’ll serve as a frontline technical expert to diagnose and resolve customer issues, ranging from product bugs to configuration questions and usage blockers. You will act as the voice of the customer to internal teams, escalating complex issues with detailed context and urgency. You will also design and refine scalable support processes to improve response times and resolution rates, partner with Engineering and Product teams to automate common workflows, and contribute feedback loops that improve product usability and documentation.