Client Support Specialist

The Client Support Specialist will support clients who engage with Lyra seeking high-quality outpatient mental health care primarily via phone and chat, conducting needs assessments, answering benefit, product and technical questions. The specialist will also support HR Managers and Customer Representatives coordinate support for major events and team support. The specialist will partner cross functionally to triage clients with complex needs to our clinicians. This role will work primarily with clients and will be the first point of contact for clients reaching out to Lyra for the first time via phone, chat and email. The specialist will need to be comfortable discussing sensitive topics. This is a high volume full contact center environment, requiring focus on calls and chats. The schedule will remain consistent week-to-week with shifts between Sunday and Saturday from 5:00 AM to 8:00 PM PST.