Client Experience Associate

As a Client Experience Associate, you’ll be the dedicated, friendly point of contact for all Acquisition.com Scaling Workshop attendees and book customers. Your focus will be creating exceptional experiences, ensuring every client feels supported, valued, and excited about their journey. You’ll work closely with client success, sales, and event teams to deliver seamless support before, during, and after workshops. You will deliver warm, personalized support via phone, email, and SMS, providing clear and timely responses. You will collaborate with internal teams to ensure every client’s workshop experience runs smoothly. You will research and resolve client inquiries or issues promptly, following escalation procedures as needed. You will maintain accurate and up-to-date records of all client interactions and outcomes. You will also identify trends and opportunities to enhance the overall client experience and share insights and recommendations with leadership to continuously improve processes.