Experienced Customer Delivery Manager – Security&NSSR area – International Health Market

Take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success. Focus on security related topics (ESARIS, ISO, technical understanding of several technology) and NSSR processing and driving solution and costing. Key Responsibilities: Manage service delivery using ITIL frameworks (incident, problem, change management).Build and maintain strong client relationships. Lead cross-functional teams and coordinate multiple projects. Drive continuous improvement and cost management. Required Skills: Strong leadership and project management experience. Excellent problem-solving and analytical abilities. Financial management and budgeting knowledge. Technical understanding of IT systems and infrastructure. Essential Requirements: Fluent German (written/spoken) - direct customer communication. Fluent English - internal team collaboration. Service management experience with ITIL knowledge.