Senior Sales Operations Specialist

Aligned to specific customer accounts, the Senior Sales Operations Specialist will support the opportunity, quoting, contracting, and forecasting process. Point of contact for managing customer & field support issues for new commercial models. Monitors customer entitlement and usage data regularly to identify any discrepancies or potential overages. Work with IT, pricing operations, and compliance to identify & fix any entitlement and usage data issues. Send monthly entitlement and usage reports to customer and account executives. Analyze and review current customer licensing, products and usage and identify new revenue opportunities. Support customer renewals in migrating to new commercial models. Work closely with compliance on existing subscription usage data and to onboard customers. Ensure Quotes and Order Forms for accuracy and completeness. Ensure all Orders are approved within pricing and discount policies. Interface to Deals Desk, Finance, Legal, and Use verification as needed (i.e. revenue recognition & special T&Cs). Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool. Support sales organization’s requirement for Customer licensing compliance.