Senior Operations Manager, Fiat Payment

Lead and oversee daily operations across functions such as business operations, customer operations, risk, compliance, and technical services. Design, implement, and improve scalable processes and workflows. Collaborate with cross-functional teams like Product, Finance, Risk, Tech, and Customer Success to ensure smooth execution of projects. Monitor operational KPIs, generate insights, and present recommendations to senior leadership. Identify and mitigate operational risks to ensure compliance with internal policies and external regulations. Drive automation, tooling, and system improvements to enhance efficiency and accuracy. Mentor and support junior team members, fostering a culture of accountability and excellence. Act as a key decision-maker for high-impact operational matters.