Financial Services Complaints Handler

Role Overview:

• Provide proactive and reactive service to help customers meet their financial arrangements in-line with their goals.
• Receive comprehensive company-led training and initial support in a designated 'Grad Bay' environment.

Key Responsibilities:

• Acknowledge and resolve complaints via telephone and writing within company and Financial Conduct Authority (FCA) timeframes.
• Demonstrate knowledge of compliance requirements and adhere to regulatory controls and quality assurance.
• Provide feedback to support a continuous improvement culture within the team.

Candidate Requirements:

• Minimum of 1 year of complaint handling experience in Financial Services is desirable but not essential as full training is provided.
• Must have an excellent telephone manner and the ability to build rapport to deliver best-in-class service.
• Should be able to demonstrate experience in a complex, regulated customer service environment and confidently manage assigned workloads.