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Responsibilities:
- Review study specifications and conduct risk assessments across the study lifecycle.
- Develop and maintain risk management frameworks and monitor Key Risk Indicators.
- Lead root cause analysis for escalations and implement preventive actions.
Requirements:
- 5+ years in Customer Support, Operations, or Risk Management.
- Mandatory hands-on IRT/RTSM experience in clinical trials.
- Bachelor's degree in Business, Operations, or related field.
Skills:
- Enterprise Risk Management, Incident Management, Root Cause Analysis.
- Customer Support Operations and SLA Management.
- Stakeholder Management and Process Improvement.
Endpoint Clinical
Endpoint Clinical provides clinical trial technology solutions, including Interactive Response Technology and Randomization and Trial Supply Management systems. The company focuses on operational risk management and customer support, with a culture of continuous improvement, though employee size is not disclosed.