Lead Risk-Based Quality Management (RBQM) activities to ensure clinical trial quality and alignment with study objectives.
Oversee centralized monitoring, including developing Central Monitoring Plans, reviewing KRIs/QTLs, and maintaining dashboards.
Collaborate with global teams and sponsors to identify risks, recommend mitigations, and support inspection readiness.
A global clinical research organization focused on advancing medical innovation and improving patient outcomes through high-quality clinical trials. The company fosters a collaborative, multidisciplinary remote environment with international teams and a strong emphasis on regulatory compliance and data-driven decision-making.
Lead medium- to high-complexity clinical trials with full accountability for timelines, budgets, resources, and quality.
Oversee financial performance, risk mitigation, and quality standards while ensuring regulatory compliance.
Mentor Project Leaders and represent project leadership in client meetings, bid activities, and conferences.
A clinical research organization managing complex clinical trials and therapies. It fosters a fast-paced, collaborative environment focused on innovation, accountability, and professional development.
Lead risk control self-assessments to mitigate operational risks.
Analyze end-to-end processes and root causes to drive improvements.
Partner with cross-functional teams to design scalable control frameworks.
Forward Financing is a financial technology company unlocking capital that fuels small businesses across America. With team members across the U.S., Dominican Republic, and Canada, it is certified as a Great Place To Work.
Drive incident follow-up and accountability for assigned clients, including escalations, SLA risks, and backlog reduction.
Facilitate Root Cause Analyses and support Major Incident Management to resolve systemic issues at their source.
Monitor client service health, prepare reports and dashboards, and lead Quarterly Business Reviews to improve service performance.
Atlas Technica handles IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, the company has grown consistently through a focus on service and maintains a professional, friendly global team.
Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support.
Serve as the primary point of contact and coordinate cross-functional teams including Sales, Supply Chain, and Clinical Education.
Maintain project plans, track risks, manage scope changes, and drive accountability across internal and external stakeholders.
Daniels Health is a healthcare service company providing safety systems and medical waste collection for hospitals and other healthcare settings. The company focuses on delivering quality, safety-focused waste management solutions and offers job stability, growth, and comprehensive benefits to employees.
Lead and mentor a remote service team to deliver excellent customer support.
Define KPIs to monitor efficiency, satisfaction, and service quality.
Act as liaison to clinical staff, triage O&P devices and manage customer communication.
Hanger is the world's premier provider of orthotic and prosthetic (O&P) services and products. With 160 years of clinical excellence, Hanger employees touch thousands of lives daily and foster a culture of empowerment.
Collaborate with project teams to support study startup and serve as primary point of contact for clinical sites.
Provide training on Beacon's devices and protocols, monitor progress, and maintain GCP/ICH compliance.
Address operational issues via Zendesk and Asana and deliver actionable site feedback for workflow improvements.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG and cardiopulmonary monitoring platforms for clinical development and diagnostics. They foster a remote-first culture with hubs in Boston, New York, and Paris, emphasizing curiosity, simplicity, and empathy.
Own complex customer finance escalations end-to-end, coordinating cross-functional teams and executive communications.
Drive systemic improvements by analyzing escalation themes, leading process improvements, and coaching frontline teams.
Champion Samsara's cultural principles and measure success through reduced resolution time, improved CSAT, and SLA adherence.
Samsara provides a Connected Operations Cloud platform that helps physical operations industries harness IoT data for safety, efficiency, and sustainability. It is a recently public company with a high-growth, customer-centric culture and a focus on long-term impact.
Support day-to-day management of contracted IT services for assigned accounts, ensuring SLAs and performance targets are met.
Assist with service transitions, performance monitoring, reporting, and continuous improvement initiatives.
Coordinate escalations, build customer relationships, and deputize for senior client service leadership when required.
Our partner delivers contracted IT services to key customer accounts, including UK public sector organizations, with a focus on service reliability and customer satisfaction. It is a structured, process-driven environment supporting mission-critical applications.
Lead the development and execution of clinical development plans for exploratory and biopharmaceutics programs.
Oversee global clinical trial operations, including timelines, budgets, vendors, and cross-functional collaboration.
Drive risk management and strategic decision-making across the molecule lifecycle.
The hiring company is a pharmaceutical organization focused on clinical development and biopharmaceutics. It values learning agility, innovation, inclusion, and collaboration in a virtual and matrixed environment.
Lead and coach a team of Clinical Study Operations professionals overseeing device-based clinical trials from feasibility to close-out.
Drive domain-level ClinOps initiatives including process standardization, tooling, and data quality improvements.
Represent ClinOps in business development conversations, feasibility discussions, and Investigator Meetings, ensuring operational readiness.
Beacon Biosignals transforms precision medicine for the brain, offering at-home EEG and diagnostic platforms for neurological, psychiatric, and sleep disorders. They are a remote-first, distributed company with hubs in Boston, New York, and Paris, emphasizing curiosity, sound judgment, and empathy.
Investigate complex, high-risk user business cases applying deep risk judgment and tailored solutions.
Navigate ambiguity to develop evidence-based recommendations where standard frameworks do not apply.
Collaborate across Risk Operations, Legal, Compliance, and Product to build holistic risk mitigation strategies.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. With a mission to increase the GDP of the internet, it fosters a culture of innovation and tackling ambitious challenges.
Manage a book of global, complex customers to drive adoption and value realization through detailed analysis and joint planning.
Facilitate cross-functional collaboration to resolve technical issues and drive customer advocacy.
Act as a consultant and coach, continuously asking questions to deeply understand customer needs and ensure successful renewals.
Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a collaborative and celebratory culture where every voice is heard.
Act as the primary point of contact for customer support escalations, driving timely resolution and maintaining trust with customers.
Manage high-priority incidents and communications with customers and executive teams during critical product issues.
Analyze escalation trends, conduct post-mortems, and implement improvements to prevent future incidents.
Ping Identity provides an intelligent cloud identity platform that lets people securely and seamlessly shop, work, bank, and interact. Serving more than half of the Fortune 100, they maintain a global team that champions individuality, digital freedom, and a culture of respect and inclusion.
Manage and resolve complex service requests and operational issues for Mid-Market customers in a high-volume, phone-centric environment.
Ensure workflow quality, proactive ticket management, and cross-channel communication while collaborating with internal teams.
Drive vendor accountability by enforcing SLAs, coordinating hauling partners, and securing same-day recoveries under pressure.
RoadRunner accelerates the road to Zero Waste by delivering tech-enabled waste and recycling services for businesses nationwide. Founded in 2014, it serves thousands of customer locations and fosters a people-first culture, recognized by workplace awards and strong employee reviews.
Prepare executive and board-ready reports and coordinate cross-functional risk stakeholders.
This role is with a fast-growing, regulated financial services company operating across multiple entities and jurisdictions. The company emphasizes hands-on risk management, collaboration, and governance, with a remote-first culture.
Serve as the first point of contact for customers impacted by risk actions.
Manage inbound email inquiries related to account restrictions, address updates, and business structure changes.
Collaborate with internal Risk teams to ensure accurate and empathetic customer support.
Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world.
Provide world-class customer support and resolve complex technical queries for cloud-based healthcare solutions.
Develop deep understanding of software to support processes in long-term care facilities and mentor team members.
Thoroughly document issues and resolutions via phone, email, chat, and ticketing system, working rotating shifts.
PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through a cloud-based platform with the largest long-term and post-acute care dataset. Privately held and founder-led, the company serves over 30,000 provider organizations, employs thousands, and is recognized by Forbes as a top private cloud company with a Most Admired Corporate Culture.
Lead Clinical Trial Liaison performance, development planning, and quality delivery across EMEA.
Oversee vendor-provided staff, implement standardised feasibility and site selection processes, and build investigator relationships.
Report monthly metrics, escalations, and best practices while retaining a 15% liaison workload.
Regeneron is a leading biotechnology company that invents life-transforming medicines for people with serious diseases. Founded and led for over 30 years by physician-scientists, the company has a culture of innovation and has been recognized as a Great Place to Work.