Job Description
Project Management:
- Lead digital banking conversion projects for community bank clients.
- Manage multiple conversion projects simultaneously, ensuring deadlines and SLAs are met.
- Participate in strategic initiatives and continuous improvement programs.
Client Support:
- Provide technical support and training for digital banking applications.
- Log, track, and document client service requests and resolutions.
- Serve as a key point of contact for client inquiries and issue resolution.
Technical Skills:
- Analyze service requests to identify trends and recommend process improvements.
- Collaborate with internal teams to resolve issues and implement software updates.
- Ensure smooth adoption of digital solutions.
About Jobgether
This position is posted by Jobgether on behalf of a partner company; they use an AI-powered matching process to ensure your application is reviewed quickly.