Associate Customer Success Manager

Role Responsibilities:

• Manage a book of global, complex customers investing in Conga for revenue operations, requiring detailed adoption analysis and joint planning.
• Facilitate value realization through stakeholder alignment and roadmap reviews to iterate and improve the Conga solution in the customer's environment.
• Act as a coach and consultant, continuously asking questions to deeply understand customer needs and drive successful, growing renewals.

Team and Impact:

• Join a Customer Success team with a fun, collaborative, and driven culture that invests in its members and celebrates success.
• Serve as the customer's voice and facilitator, driving adoption, identifying expansion opportunities, and mitigating risk using cross-functional teams.
• Work with global Fortune 200 customers, ensuring their success directly contributes to personal and company growth.

Qualifications and Requirements:

• Bachelor's degree or equivalent hands-on experience, with 2-4 years in a customer-facing role, preferably with European customers.
• Demonstrated consultative mindset to build trust and tailor solutions for diverse stakeholders, alongside strong project management and communication skills.
• Proficiency in Salesforce and Microsoft tools, adaptability in fast-paced environments, and a data-driven focus on customer retention and cross-functional collaboration.