Job Description
The IT Support Administrator will serve as the primary technical escalation point for Level 1 and Level 2 support issues from the MSP or internal users, working closely with the MSP to coordinate troubleshooting, incident response, and service improvements.
They will provision and configure user accounts, devices, and applications across Google Workspace, Microsoft 365, and Okta, manage device provisioning and imaging for Mac and Windows endpoints, and maintain endpoint compliance using security and device management tools.
This role includes overseeing access management, supporting identity and access management integrations, administering core collaboration tools, monitoring ticket queues, and participating in service improvement initiatives.
About Topstep
Topstep is an engaging working environment which ranges from fully remote to hybrid, fostering a culture of collaboration with cameras on during meetings and a robust Slack environment.