Job Description
The Channel Partner Success Manager is responsible for onboarding, enabling, and driving revenue growth through strategic partners and service providers across the UK. The role is customer-facing, combines project and relationship management, and partners with Sales, Pre‑sales, Implementation, Marketing, and Support to ensure partners are self-sufficient, technically enabled, and commercially productive.
They will manage end-to-end partner onboarding for strategic and self-serve partners, own partner project plans, run kickoff calls, confirm SOWs, and coordinate milestones to go-live. Act as primary partner point of contact and escalation owner during onboarding and early-stage deployments. They will also deliver partner enablement through product demos, training programs, demo accounts, playbooks, and level‑1 support readiness.
The candidate will identify upsell, migration, and optimization opportunities and coordinate with Account Management to convert them. They will also track partner progress and pipeline, report status to internal stakeholders, and surface risks and dependencies.
About Smarsh
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications.