Job Description
Job Responsibilities:
- Direct leadership of a team of approximately 20 admin and/or contact centre roles
- Proactively monitor workflow utilizing appropriate technologies
- Address escalations thoroughly and promptly
Required Qualifications:
- Call Centre, leadership, or disability case management experience
- Superior problem-solving and analytical skills
- Strong ability to think creatively and develop workflow solutions rapidly
Preferred Qualifications:
- Relentless enthusiasm for our work
- Natural curiosity that leads to continuous improvement
- Thrives in a dynamic team environment
Benefits:
- Health, dental, mental health and vision
- Retirement savings plans
- Paid time off
About Manulife
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. They strive to attract, develop and retain a diverse workforce and foster an inclusive work environment.