Job Description
Provide daily leadership, coaching, and empowering Account Managers to enhance their performance and development. Serve as the primary point of contact for management level inquiries and customer support escalations and coach AMs through recovery plans. Facilitate training sessions with Leads and/or Managers to provide ongoing support to team members to enhance their skills along with new hire training. Monitor team and department health, contributing to strategic team development. Recommend improvements to client lifecycle, handoffs, documentation, and renewal planning. Track and report on individual and team performance metrics, providing feedback for continuous improvement. Identify areas for process redesign and recommend changes to enhance service quality. Foster a collaborative work environment and encourage effective teamwork.
About HighLevel
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence.