Staff Technical Customer Success Manager

Kong ☁️🦧🦍

Remote regions

US

Salary range

$160,000–$180,000/year

Benefits

Job Description

You will be coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes. You will be defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why. You will be working with Sales and Product teams to ensure our customers are getting the most out of the solution. Help innovate tooling and processes to make you and your team more efficient. You will also be working on innovative and cutting edge customer projects. You will be learning our products and technologies, taking that knowledge and applying it to real world usage, collaborating with other peers, business partners and groups and representing not only yourself and the rest of your team but all of Kong.

About Kong

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world with a mission to enable companies around the world to become "API-first".

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