Healthcare Customer Service Representative

As a Healthcare Customer Service Representative, you will field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call related information for auditing and reporting purposes. Provide feedback on call issues and upsell if required. This position will be based in the state of Hawaii, and hires must reside within the state of Hawaii.