New Incident & Crisis Framework Manager

You will be pivotal in developing, implementing, and continuously managing Monzo's Incident and Crisis Management framework. This role is key to ensuring the bank's ability to withstand, adapt to, respond to, recover from, and learn from operational disruptions, working collaboratively with the wider Operational Resilience team and reporting into Monzo’s Head of Operational Resilience. Responsibilities will include… Framework Ownership: Maintaining, maturing, and communicating the Incident Management Policy and wider Framework (including associated standards, procedures, and guidance). Business Support & Enablement: Supporting business teams with their incident response roles and responsibilities throughout the incident and crisis management lifecycle. You'll ensure they are well-equipped to identify, log, triage, manage, escalate, and close incidents and crises effectively. Continuous Improvement: Driving post-incident reviews, root cause analysis, and continuous improvement initiatives to enhance our response capabilities. Regulatory Compliance: Monitoring and interpreting evolving operational resilience regulations and supervisory expectations to ensure Monzo's Incident and Crisis Management approach remains compliant.