Lead and manage the Implementation team, providing guidance, support, and performance feedback. Oversee client implementations from kickoff to go-live, ensuring timely and successful onboarding experiences. Develop and optimize implementation processes, workflows, and documentation across the team. Collaborate with cross-functional partners and key client stakeholders to define and execute project plans. Analyze client business processes to configure effective solutions. Oversee data migration, reconciliation of large data sets, and integration of Rilletβs platform with external systems. Facilitate technical connections between client environments and Rilletβs integration partners. Identify risks or roadblocks early and implement proactive solutions to keep projects on track.