Job Description
Provide direct support to GE Appliances Owners with a strong focus on sales and service, providing product information, registration support, and handling service, parts, delivery, and dealer location inquiries. You will resolve owner issues through troubleshooting, sales, service, referrals and concessions, providing limited support to Non-GE Appliance branded appliance owners. After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to drive owner focused solutions for customer issues, utilizing creativity and judgment-based reasoning skills. You will receive incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services. Follow established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems. Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions and proactively provide feedback to Quality and Training to help keep training processes and materials updated.
About GE Appliances
GE Appliances, a Haier company, come together to make “good things, for life.” As the fastest-growing appliance company in the U.S.