Technical Support Engineer

Provide post-sale technical support to customers and partners by assessing and documenting reported customer issues. Formulate and communicate resolution plans, gather necessary information and resources, and investigate and reproduce case scenarios. Provide clear customer responses and document corrective actions, developing knowledge base articles and pre-written responses. Consultation and mentoring to other technical support engineers will also be needed. Candidates should have at least 3-4 years of proven relevant professional experience as a technical support engineer. In depth knowledge and experience with cybersecurity products, IT and System administration, networking, cloud infrastructure, relational databases, and scripting languages is desired.