Customer Success Manager

As a Customer Success Manager (CSM), you’ll work to engage, retain, and empower our customers to fully leverage our platform and achieve their desired business outcomes. You’ll build strong, trusted relationships with clients, positioning yourself as a strategic advisor who drives long-term value. Working closely with Account Executives, you’ll drive renewals and identify expansion opportunities to achieve best-in-class gross and net retention targets.

You will drive forward the Client Engagement Model to ensure mutual success, take full accountability for customer accounts from onboarding through renewal, anticipate customer needs and mitigate risk, and use tools to track customer experience. You will also inspire customers to adopt best practices, predict risk, and forecast expansion opportunities.