About Renaissance:
- Renaissance is a global leader in pre-K–12 education technology.
- Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students.
- Every day, they are connected to their mission by exemplifying their values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description:
- Your primary responsibility will be to enhance the customer experience by ensuring optimal use of our products.
- When challenges arise, you will deliver solutions that not only resolve issues but also exceed customer expectations.
- You recognize that a company's reputation is built on its customer interactions, and you are committed to being at the forefront of this mission.
Qualifications:
- Exceptional customer service skills with demonstrated ability to deliver professional support via phone, email, and chat channels.
- Strong written and verbal communication skills with the ability to translate technical information into clear, user-friendly language for diverse audiences.
- Proven reliability, quality-focused mindset, and customer-centric approach to problem-solving.
Bonus Points:
- Proficiency with Microsoft Suite products
- Background in education technology or a background in education
- Experience with Salesforce CRM and JIRA ticketing systems for case management and workflow tracking
Renaissance
Renaissance is a global leader in pre-K–12 education technology. Their solutions help educators analyze, customize, and plan personalized learning paths for students. They have fiercely passionate employees and educational partners and are used in over one-third of US schools and in more than 100 countries worldwide.