New Manager: Customer Success (Remote)

As the manager of our Customer Success Moving team you will be responsible for ensuring our moving customers get maximum value from the Yembo suite of products while building and developing the Customer Success Moving team. You will focus on nurturing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI, at the same time you will work on managing and engaging the Customer Success Managers on your team. Lead, develop and support the Customer Success Moving team in order to achieve company, team and individual goals. Foster a collaborative and respectful work environment using clear, measurable expectations and strong feedback loops. On-board, manage, renew, and upsell a book of customers, including owning a net retention rate target. Teach our customers how to effectively use our products and guide them through the behavior change process. Identify expansion opportunities and upsell customers. Occasionally visit customers on site to build key client relationships. Record training videos and host webinars. Debug customer issues and clearly communicate findings to engineering. Distill customer feedback into thoughtful, succinct product enhancement requests. The CS team plays a key role in defining how our product grows over time.