Maintain and develop the internal knowledge database, ensuring employees have access to up-to-date, understandable, and practical information.
Create and update Standard Operating Procedures (SOPs) in the document management system.
Prepare complex processes, guidelines, and technical content in a clear, practical, and target-group-oriented manner.

Your Qualifications:

Completed degree or vocational training with solid experience in Customer Service.
Very good understanding of Customer Service processes and operational workflows.
Strong quality orientation and ability to present content clearly, consistently, and user-friendly.

Your Benefits:

28 vacation days and an annual vacation bonus.
Employer-funded company pension plan.
Employee discounts and access to mental health support.

Redcare Pharmacy

Redcare Pharmacy is Europe's leading online pharmacy, driven by engaged teams and cutting-edge innovation. The company strives to create a pleasant and cooperative work environment where every employee feels comfortable contributing to the vision 'Until every human has their health'.

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