Job Description
The Senior Manager of Retail Operations will lead and optimize end-to-end operational execution across all North American retail locations for Deckers Brands (HOKA & UGG). This pivotal role is accountable for delivering a best-in-class consumer experience, elevating store efficiency, and driving operational excellence across the fleet. The role works in close collaboration with cross-functional partners - including Retail, Store Management, Finance, IT, Real Estate, Internal Audit, Global Retail Operations, Allocations, Wholesale Operations, and PX - to ensure seamless alignment of brand, operational, and marketplace initiatives.
This person will lead the planning and execution of operational strategies across all Deckers Brands retail locations to ensure brand consistency and operational excellence. They will standardize and continuously improve store operating procedures for North America region while partnering with cross-functional teams to deploy store initiatives, product launches, and promotions effectively.
Ultimately, this role will build and mentor a high-performing retail operations team, fostering a culture of excellence and continuous improvement in order to serve as a trusted advisor and coach to field leaders, helping them evolve operational capability and leadership.
About Deckers Brands
At Deckers Brands, every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond.