Customer Programs Manager

As a Customer Programs Manager, you are responsible for orchestrating the implementation of Skyflow’s most important Customers. You will manage the end-to-end delivery from contract signing through successful Go-Live, acting as the main point of contact for customers. This goes beyond managing standard implementations, and you will steward bespoke implementations with Product Managers and Solutions Architects, and manage relationships with strategic enterprise Customers. You will drive End-to-End Delivery including planning, implementation & delivery of customer programs across teams and organizations, identifying and mitigating risks, as well as managing dependencies and optimizing resources. You will also cultivate a cohesive and aligned program team and identify and communicate program processes and operating model. You will work with Product, Engineering, and Solutions Engineering to coordinate, prioritize and deliver Customer Programs at scale.