Service Assurance Specialist T3

We are seeking an experienced and highly skilled Service Assurance Specialist T3 to join our remote team. This advanced role combines deep technical expertise with service assurance, focusing on diagnosing, resolving, and preventing complex telecom issues across data, voice, and cloud-based services. The ideal candidate will manage escalations, ensure network stability, and provide expert-level guidance to internal teams and customers. A strong commitment to compliance, customer satisfaction, operational excellence, and continuous improvement is essential. Serve as the highest-level escalation point for advanced telecom and network issues, ensuring rapid resolution of service-impacting incidents. Design, configure, and manage advanced routing and switching protocols (BGP, EIGRP, OSPF, RSTP, HSRP, VRRP, GLBP), with familiarity in MPLS design. Monitor and ensure the stability, resiliency, and performance of core network infrastructure, including BGP peerings and internet connections. Configure, install, and support Customer Premise Equipment (CPE) such as routers, switches, and firewalls for VoIP, DNS, and data services. Diagnose and resolve complex outages, including hardware failures, circuit issues, configuration errors, and software problems.