ServiceNow Engineer

As a ServiceNow Engineer at LivePerson, you're a member of a nimble team that develops custom solutions to ease internal processes. You're obsessed with finding opportunities for automation and simplifying tasks for our end users. The ServiceNow Engineer works mostly in multiple ServiceNow instances and makes sure that other integrated systems like Confluence, Jira, Slack, Workato and Salesforce are synchronized to support our business operations. You will be reporting to the Sr. Business Operations Engineering Manager, Silvia Cohen. However, you will partner with other team experts to understand our current requirements defining opportunities for new solutions and improvement. You will:  Configuring the core and custom solutions in an expanding Enterprise ServiceNow environment. Working with the ServiceNow team to create the following artifacts for each project: Requirements Documentation, High-level design, Solution design, Work plan build, Maintain and Support. Drive business solutions from inception through solution implementation. Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing out of the box ServiceNow applications. Translate functional specifications into logical, component-based technical designs. Work with functional and administrator teams to deliver automated workflow solutions in ServiceNow considering performance consistency and scalability. Be the focal point for any questions regarding advanced scripting of business rules, UI Policies, Script Includes, Client Scripts, ACLs, Workflows, etc. Own the 3rd party software integrations with ServiceNow design and API interfaces. Facilitate and support the rollout of new applications and enhancements in ServiceNow. Configure and maintain ServiceNow modules based on CMDB structure. Constantly learn and advise functional and admin teams on design, development, and overall ServiceNow best practices. Write Technical Documentation of Integrations and ServiceNow Solutions. Support retrospective lesson learned of the Business Operations team projects and determine root cause analysis. Work on enhancing SLAs for ticketing support within the team participating in the daily on-call rotating effort. Maintain different ServiceNow instances assisting with upgrade and cloning tasks. Maintain, integrate and administrate Atlassian Jira and Confluence instances as well as Slack workspace. In addition to ServiceNow, you’ll be working closely with the System Engineering & Solutions Manager outsourcing members on the future of LivePerson work.