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Robotics Technical Support SLA Management

Your responsibilities:

  • Monitor the Scanner and Robotic fleet by running queries and following defined processes.
  • Answer inbound customer calls, conduct first-round troubleshooting, and communicate findings clearly.
  • Produce accurate internal and external reports for both technical and non-technical audiences.

Requirements:

  • 2+ years of experience in data analysis, operations analysis, or product support involving data monitoring and reporting.
  • Proven ability to meticulously monitor data, identify anomalies, and follow defined processes with exceptional attention to detail.
  • Comfort working with software, computer, or electromechanical systems in a diagnostic or support capacity.

Why Join Us?

  • Mission-Driven Work – Be part of a company dedicated to sustainability and ending waste.
  • Cross-Functional Impact – Work closely with engineering and field operations to solve complex problems.
  • Backed to Succeed – Founders from Facebook and Bain, supported by top-tier investors.

Glacier

Glacier is a Series A startup building in-house computer vision models for recycling robots and analytics systems, helping divert recyclables from landfills. The company has a small, dedicated team, is backed by top-tier VCs, and was founded by ex-Facebook and Bain professionals with a mission-driven culture.

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