Technical Support Engineer 2

Primary Function:

• Front line phone support for Customers, Field Engineers, and Sales Professionals.
• Professionally answer incoming calls and resolve Tier 1 customer issues.
• Accurately document complaints in CRM database.

Essential Job Duties:

• Provide intraoperative and non-intraoperative technical phone support.
• Analyze and troubleshoot robotic problems using remote diagnostics.
• Perform system error log reviews and support field service.

Qualifications:

• Effective analytical, troubleshooting, and problem-solving skills.
• Experience with Tier 1 customer support.
• Associate's degree or relevant technical experience.

Additional Information:

• Remote work arrangement with occasional on-site requests.
• Equal Opportunity Employer.