Renewal Manager

AppZen πŸ€–πŸ’‘β˜οΈ

Benefits

Job Description

Manage the renewal lifecycle for AppZen’s customer contracts, ensuring timely and accurate completion. Act as the primary point of contact for customers during the renewal process, providing clear and professional communication. Generate and deliver renewal quotes and order forms accurately and in a timely manner. Facilitate the review, negotiation, and execution of renewal contracts, ensuring alignment with customer and company requirements. Accurately update and maintain renewal records in Salesforce, ensuring all information is current and complete. Work closely with Customer Success, Sales, and Finance teams to ensure alignment and smooth execution of renewals. Contribute to usage, value, and retention and churn metrics by managing renewals efficiently and identifying opportunities for improvement. Continuously identify and implement improvements to the renewal process to enhance efficiency and customer satisfaction.

About AppZen

AppZen is the leader in autonomous spend-to-pay software that helps organizations understand enterprise spend at scale to make smarter business decisions.

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