IT Implementation Engineer

Remote Implementation:

• Execute technical implementation for dental practices from contract to go-live, ensuring quality and efficiency.
• Manage integrations with systems like Dentrix, Eaglesoft, Curve, Open Dental, and Denticon.
• Support remote access tools and network configurations at the practice level.

Process Improvement:

• Own a kanban-style workflow, tracking status and prioritizing work.
• Find opportunities for automation, better communication, and increased productivity.
• Communicate clearly to leadership when plans need to change.

Cross-Functional Collaboration:

• Partner with Customer Success, Product, and Sales teams to improve onboarding.
• Manage inbound support volume and route or resolve issues appropriately.
• Build relationships with IT Managed Service Providers and represent the company.