Source Job

• Serve as the primary implementation lead and operational owner for assigned customer accounts following contract execution.
• Coordinate cross-functional teams across Sales, Product, Engineering, Support, and Delivery to ensure successful customer outcomes.
• Lead customer onboarding, implementation governance, and operational reviews to drive adoption and retention.

Smile Digital Health provides a FHIR-based data liberation platform that makes it easy for healthcare stakeholders to collect and exchange data. The company ranked #19 on Deloitte's Technology Fast 50 Ranking for 2024 and values respect, inclusion, diversity, and belonging.

• Own the client relationship during implementation, conducting stakeholder interviews and ensuring alignment.
• Lead solution deployments with clear project plans, milestones, and risk mitigation.
• Leverage impact metrics to demonstrate ROI and support customer expansion.

Ascertain is building AI agents to automate administrative work for healthcare teams. Backed by Northwell Health and Deerfield Management, they save hundreds of staff hours weekly in major health systems and large specialty groups.

• Handle warm inbound and outbound patient calls.
• Schedule and confirm patient appointments accurately.
• Provide professional virtual receptionist and front desk support.

20four7VA provides offshore independent contractors delivering remote services to clients worldwide. They focus on developed markets. They seem to foster a supportive environment with opportunities for growth and a vibrant community.

• Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals.
• Provide workflow consulting for physician, clinical, and operational teams, and educate new users pre and post go-live.
• Configure advanced workflows, conduct testing across devices and platforms, and become trained across multiple PerfectServe platforms.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With 400+ employees, 30,000+ customers, and $100 million+ in annual revenue, the company fosters a collaborative, tech-forward culture focused on accelerating speed to care.

• Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
• Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
• Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.

Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.

• Own the end-to-end software implementation process for new clients via phone, email, or virtual meetings.
• Gather requirements, confirm project scope, and develop achievable timelines and goals with clients.
• Provide in-depth LMS training, manage multiple projects, and collaborate cross-departmentally.

Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through its Strategic Learning Systems approach. Trusted by over 3,300 organizations and 34 million users, the company fosters a supportive, collaborative culture focused on continuous learning and career growth.

• Manage software implementation projects from kickoff to go-live, coordinating cross-functionally.
• Proactively identify project risks and propose alternative solutions to keep timelines on track
• Configure client applications using a no-code flow builder, conduct quality assurance testing.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $3B in revenue in their last fiscal year with extensive growth potential ahead. They are a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

• Lead global enterprise customer deployment projects end to end, from kickoff through implementation completion and handoff to Customer Success.
• Manage program plans, BRDs, SOWs, and third-party partner relationships, ensuring on-time and on-budget delivery.
• Partner with Sales, CS, R&D, and other teams to align on objectives, mitigate risks, and drive retention and expansion outcomes.

Sayari provides the judgment infrastructure for trustworthy AI in economic security and commercial risk, resolving over 11.7 billion primary-source records from 250+ jurisdictions. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv, it serves thousands of professionals across 35+ countries, including U.S. Customs and Border Protection and Fortune 500 enterprises.

• Guide new Revenue Specialists through the full onboarding process, from introduction to placement readiness.
• Design, update, and maintain training materials using tools such as Canva to ensure content is current and effective.
• Manage onboarding administrative tasks and assess work quality at key checkpoints to meet Wisdom's standards.

Wisdom combines industry expertise with advanced technology to make dental practices work better for everyone involved. The company recently raised $21M in Series A funding and has employees across the US.

• Manage the end-to-end implementation process for new clients, ensuring smooth onboarding and integration with existing systems.
• Collaborate with cross-functional teams including sales, product, and engineering to tailor solutions to client needs.
• Provide ongoing support and training to clients post-implementation to ensure satisfaction and retention.

Google is a multinational technology company specializing in internet-related services and products. It is one of the largest tech companies in the world, known for its innovative culture and large global workforce.

• Support Implementation Managers across customer onboarding and implementation projects, including project coordination and UAT preparation.
• Assist with testing activities, validation of customer configurations, and preparation of training deliverables and user guides.
• Coordinate with internal teams and maintain accurate records of implementation progress, open items, and customer readiness.

Vodori is a purpose-built SaaS company helping life sciences organizations accelerate compliant promotional content review. With two decades of experience, Vodori is the trusted choice for pharmaceutical, medical device, biotech, and diagnostics companies worldwide, and is rapidly expanding its footprint across enterprise life sciences organizations.

• Manage the day-to-day tactical execution of the Technical Implementation Specialist (T.I.S.) team.
• Ensure projects are executed efficiently and timelines and deliverables are consistently met.
• Serve as the first line of coordination and support for the T.I.S. team, escalating concerns and removing blockers.

CipherHealth is an award winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams at every touchpoint.

• Lead life science customers in the configuration and implementation of Veeva’s Regulatory suite.
• Manage software implementation projects and customers through the full implementation lifecycle.
• Conduct configuration requirements workshops then design, prototype, configure and document content solutions.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies, they surpassed $3B in revenue and are legally bound to balancing the interests of customers, employees, society, and investors.

• Lead implementation engagements end-to-end, running the implementation support program.
• Architect agent workflows with customers, designing agent architectures for specific use cases.
• Build alongside customers, writing and iterating on agent prompts, skills, and configurations.

Warp is building the platform for agentic development, evolving from a terminal to a full agentic development environment. With over 750k active developers, it's one of the fastest-growing startups in the AI development space, backed by venture capital firms and passionate angels.

• Supports Synapse products by troubleshooting issues and providing timely responses.
• Works on 3rd party hardware, software, and network related issues.
• Documents cases throughout the troubleshooting process.

FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.

• Improve Ophelia's IT systems by focusing on seamless integration, automation, and security to elevate our employee experience.
• Develop plans and execute our IT strategy, ensuring the highest quality standards across all projects, and communicating clearly and proactively to bring stakeholders along with you.
• Manage our IT MSP towards constant improvement.

Ophelia is a healthcare startup that provides FDA-approved medication and clinical care through a telehealth platform to individuals with OUD. They are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

• Lead end-to-end implementation projects for new and existing customers, ensuring successful deployment and adoption of Swiftly's SaaS solutions.
• Provide technical guidance on data migration, system integrations, and data quality validation, including working with GTFS, AVL, and GPS feeds.
• Collaborate with cross-functional teams to drive platform adoption and deliver exceptional customer experiences.

Swiftly is a transit data platform that helps cities improve public transit efficiency. With over 200 agency clients, the company has a mission-driven culture focused on real-world impact.

• Provide advanced technical support and oversight for clinical applications, integrated medical devices, and third-party systems.
• Lead complex troubleshooting, root cause analysis, and system maintenance while mentoring other engineers.
• Collaborate with clinical teams and vendors to ensure reliable, secure, and compliant systems supporting patient care.

The Information Technology Group (ITG) develops, implements, and maintains technology-based services enabling OHSU to manage information for its missions. OHSU is Oregon's only public academic health center, and as Portland's largest employer, it offers opportunities to learn and advance across a system of hospitals and clinics.

• Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata's utility products.
• Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements.
• Collaborate cross-functionally with internal teams to ensure seamless project handoff and maintain high client satisfaction.

Entrata is a global leader in AI-driven property management technology, providing an operating system with intelligent leasing, payment, and communication tools. With over 2,200 employees, the company fosters a culture of radical transparency, entrepreneurial energy, and values diverse perspectives.

• Oversee delivery of Keeper's software for customer deployments, tailoring solutions to meet specific needs.
• Provide continuous technical support and proactively resolve project risks.
• Manage multiple implementation projects concurrently, ensuring timely delivery and clear communication.

Keeper Security is a fast-growing cybersecurity software company that protects organizations and millions of people globally with zero-knowledge and zero-trust security. The company is recognized for innovation in the Gartner Magic Quadrant and fosters an inclusive culture.