Client Support Enterprise Specialist

Role Responsibilities:

• Own the enterprise support inbox, ensuring timely triage, response, and resolution of customer inquiries.
• Escalate complex issues to Account Managers with clear context and maintain queue health through proper ticket routing and tagging.
• Investigate complex scenarios by reviewing past tickets and data to provide summaries and recommended next steps.

Ideal Candidate Profile:

• Possesses 3+ years in client support, account operations, or enterprise environments, with veterinary experience as a bonus.
• Demonstrates strong written communication, organizational skills, and the ability to manage multiple tasks simultaneously.
• Exhibits excellent problem-solving abilities and comfort with various systems, using sound judgment for prioritization and escalation.

Compensation and Work Arrangement:

• This is an hourly position with a pay range from $28 to $45 USD per hour, varying by geographic tier within the US.
• While Roo is a remote-first company, the role is hybrid if based in San Francisco, otherwise it is remote.
• The position includes comprehensive benefits such as unlimited PTO, health plans, 401(k), and stipends for wellness and home office setup.