Operations Risk Manager (Backbook Integrations)

Key Responsibilities:

• Own and evolve Affirm's Vulnerable Customers programme, including policy, procedures, and operational frameworks aligned with FCA Consumer Duty (PS22/9), FG21/1, and CONC.
• Design and maintain customer identification and flagging frameworks, including taxonomy, severity classification, and case routing workflows.
• Define and manage the distinction between Vulnerable Customers and Hardship/Breathing Space programmes, ensuring clear eligibility, treatment strategies, and exit criteria.

Qualifications:

• Experience designing or operating a Vulnerable Customers or Financial Difficulty programme within a UK-regulated financial services environment.
• Strong knowledge of FCA Consumer Duty (PS22/9), FG21/1, and CONC, with the ability to translate regulation into operational practices.
• Proven ability to define and manage metrics, reporting frameworks, and dashboards.

Compensation and Benefits:

• Base pay range per year: £80,000 - £118,000.
• Health care coverage with all premiums covered for you and your dependents.
• Flexible Spending Wallets for Technology, Food, Lifestyle needs, and family forming expenses.
• Competitive vacation and holiday schedules, plus Employee Stock Purchase Plan.