RevOps Specialist - Contracts

Contract Process Ownership:

• Own the end-to-end contracting workflow across customer contracts
• Ensure accuracy and completeness of contract data in Salesforce and DocuSign
• Monitor contract stages and ensure timely routing for approvals and signatures

Tool Administration & Optimization:

• Fully manage contract-related tools such as DocuSign, including template creation, updates, testing, and configuration
• Partner with GTM Systems and RevOps stakeholders on any new tool evaluations or implementations tied to the contract lifecycle
• Monitor tool performance and address bugs, escalations, or feature requests

Enablement & Training:

• Lead internal training and onboarding for contract-related systems and processes
• Create and maintain scalable, user-friendly SOPs, documentation, and enablement materials
• Host regular refresher trainings and office hours to support adoption and consistency

Troubleshooting & Support:

• Act as the go-to SME for contract-related issues across tools, workflows, and process questions
• Troubleshoot escalations and liaise with LegalOps, IT, and RevOps Systems as needed
• Provide timely support to internal stakeholders to keep deals and renewals moving