Job Description
Support Engineering at GitLab means operating in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter edge cases of running GitLab. You might troubleshoot performance problems, interact with the Product team to ensure that steps in a bug report are reproducible, or interact with the Engineering team itself by diving deep into our codebase to fix a customer issue. You’d equally be invited to contribute to the source code, improve documentation, and help build out more efficient support processes. Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues. Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs. Create and update documentation based on customer interactions. Participate in regular rotations for weekday and weekend on-call coverage.
About GitLab
GitLab develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations, enabling everyone to contribute to software.