Customer Care Representative - Remote

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone, email, chat, and or social media to resolve their questions or concerns. You will calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary and appropriate. This role also involves responding to requests for assistance and/or processing payments, tracking all call-related information for auditing and reporting purposes, and providing feedback on call issues. Upselling may be required.