Helpdesk Support Technician (End-User Computing Support Technician)

This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems, recognizing and escalating more difficult problems. Members of this team should be able to triage, consult and effectively resolve most user support issues.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: User account management, Troubleshoots and supports all network laptops/computers, Use ticketing system to answer all issues in a timely fashion based on department SLA’s, and other methods of communication to insure proper resolution, Knowledge Base content creation and cultivation, special projects, customer communications, product and tooling integration and validation, etc.