Customer Success Account Manager

As a Customer Account Manager (CSAM), you will manage a portfolio of accounts and lead both adoption and renewal activities to ensure long-term success. You’ll work collaboratively with internal teams to understand customer needs, identify growth opportunities, and proactively manage risk. You’ll be accountable for securing renewals, supporting adoption strategies, and serving as a point of escalation when necessary. This role is ideal for someone who thrives in a customer-facing environment and enjoys working across multiple stakeholders to drive outcomes. Drive engagement across your book of business to support adoption and value realization. Achieve revenue, bookings, and renewal goals across your assigned accounts. Maintain accurate forecasts and communicate risks internally to develop resolution plans. Lead win/win renewal discussions that protect customer trust and satisfaction. Conduct business reviews with key customers to align on objectives and demonstrate product value. Serve as a primary point of contact for customer escalations and coordination. Partner with internal teams including Sales, Legal, Product, Pricing, and Customer Success to drive customer outcomes. Analyze customer usage and health signals to prioritize proactive engagement. Ensure CRM accuracy and follow internal best practices related to forecasting, quoting, and data quality.